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The
Generalist Service
Hull
Citizens Advice Bureau is an independent charity and provides free,
confidential and impartial advice to everybody regardless of race,
sex, disability, sexuality or nationality.
It is part
of the largest advice-giving network in the UK, with around 20,000
volunteers. Locally we help people deal with nearly 33,000
problems every year.
In addition
to seeing people at Charlotte Street Mews we also provide
information and advice by phone and at outreach sessions in places
like doctor's surgeries, community centres and even people’s
homes.
We also
have specialist advisers in debt, welfare benefits, immigration and
employment and can also offer some representation at
tribunals.
Advisers
provide up to date advice and information using our unique
electronic information system. They can help write letters and
complete forms, negotiate with creditors, make phone calls on
clients’ behalf and represent them at tribunals.
The
problems we are most often asked about are employment, debt,
housing or benefits, but we will help people who come to us with
any enquiry including consumer rights, legal matters, and
immigration.
Advisers
don’t tell clients what to do, but will explain their options and
the possible outcomes of different courses of action. Clients
are encouraged to make their own decisions and act on their own
behalf.
The CAB
Service is based on four principles.
- Independent
–
We always act
in the interests of our clients without influence from any outside
bodies.
- Impartial
– We don’t
judge our clients or make assumptions about them. Our service is
open to everyone and we treat everyone equally.
- Confidential
– We won’t
pass on anything a client tells us or even the fact that they’ve
visited us without their permission.
- Free
– No-one has
to pay for any part of the service we provide.
Putting
these principles into action enables us to provide a vital service
to thousands of people who turn to us for help each
year. | 