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Complaints
If you are not
satisfied with any aspect of the CAB Service, please let us know.
We welcome complaints
because they help us to improve our service and correct
mistakes. We treat all complaints seriously and we deal with them
promptly.
We keep complaints confidential. Our advice records and our
complaints records are completely separate.
If you've got a complaint, you have a choice of ways to
get it sorted out.
First discuss your complaint with the adviser you dealt with, so
that we can try to resolve it straight away.
If the adviser cannot help, or you would prefer to speak
to
someone else, ask for the Manager or her deputy who
you can telephone later.
You are welcome
to ask someone else to make your complaint for you by telephone,
letter or coming into the CAB - but make sure they have your
written consent first.
You can fill out the complaint form (available from Bureau
reception ) or write a letter and send it to the address below. We
will try to acknowledge your complaint within 5 working days,
telling you what action is being taken, who is
dealing with
your complaint and when you can
expect to receive a full reply. Every effort will be made to complete the investigation within the
next twenty working days.
If it takes longer, we will keep you informed of
progress.
Please give as
much detail as you can, including date and time
and who was involved. Say also
what you would like us to do in response to your complaint. Ask for
any help you need.
Please clearly
state:
Your name
Address (incl. postcode)
Daytime telephone number
Name of CAB
Details of complaint
then send it to:
The Manager, Hull CAB, 2 Charlotte Street Mews, Hull HU1
3BQ |
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